Case Study | Facilities | How NCH Cut Restroom Maintenance Costs by 75% in a 50-Year-Old Building

In this case study, we detail how NCH Asia Pacific resolved chronic clogs, leaks, and odors in a high-traffic commercial building’s restrooms, leading to a 75% reduction in maintenance labor costs.

The Problem

Aggravated restroom issues in an ageing building. The facility was a 50-year-old commercial building with an estimated 10,000 daily visitors.

Key Challenges

• Frequent clogged drains and pipes in men’s restrooms.
• Persistent water leaks.
• Increasing complaints about foul odors.
• Previous solutions have not been effective, even with the use of a strong declogger and commercial epoxy for leaks.

The Solution – NCH’s Two-Pronged Maintenance Strategy

NCH implemented a targeted, preventative maintenance program:

1. Banish urinal maintainer and descaler – Applied weekly to drain pipes, toilet seats, and bowls to:
   1. Remove uric acid crystals, rust, lime, and scale.
   2. Restore proper water flow by removing build-up.
   3. Eliminate unpleasant odors at the source.
2. NCH Partsmaster Aquastick – Used to seal existing leaks quickly and prevent future water damage.

The Key Differentiator

Unlike the customer’s previous product, which was too strong and quite unsafe to use, NCH Banish is ready to use. It is easy, safe, and requires no mixing or decanting.

The Results – Significant Cost Savings and Improved Hygiene

• 75% reduction in labor costs – Achieved with just one weekly application of Banish.
• 100% resolution of complaints – Complete elimination of complaints regarding poor water flow and foul odors.
• Long-term protection – The combination of Banish and Aquastick provided a reliable, preventative solution, preventing recurring problems and future damage.

Our Final Thoughts

This case study demonstrates how NCH’s innovative maintenance solutions can address chronic facility management issues in ageing infrastructure, significantly reduce operational costs, and improve user satisfaction.